Privacy Policy

This is Carla Rainbow The Skin Care Expert’s privacy policy, we are located at 12 Chelsea Way, Kingswinford, West Midlands DY6 9EG and you can email us at This privacy policy explains how we use any personal information we collect about you and why we collect it.


What information do we need?

We need your contact details: name, phone number and email address. We also need information about your health in order for a treatment to go ahead.


Why do we need it, how will we use it and how long will we retain it?

We need the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurances purposes. We will store your information for 7 years after the date of your treatment, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment took place. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not, we cannot offer you a treatment at Carla Rainbow The Skin Care Expert.


Access to your information and rectification.

You have the right to request a copy of the personal information we hold about you. You also have the right to request your data be corrected if you feel our data is inaccurate. If you would like to request any information, please email us at



We would also like to send you information from time to time, about new products, services and special offers, using the information you have shared with us, but you do not have to agree to this for the treatment to go ahead. You will be asked for your consent when booking in for the first time. You may withdraw this consent at any time by emailing, calling 01384 292199.


Sharing information.

At Carla Rainbow The Skin Care Expert, we use Ovatu as our booking system. They store all data securely with Amazon Web services in the US, which has a privacy shield with the EU. Their obligations under the GDPR are outlined in their privacy policy which is available to view at Other than this, we will not share your information with anyone outside of Carla Rainbow The Skin Care Expert.


Please contact us if you have any questions about this privacy policy of the information we hold on you by emailing or calling 01384 292199.